Who operates this website
This Privacy Policy describes how Big Spring Public Adjuster handles information collected through this website. Public adjusting services are provided by Rise Public Adjusting LLC, Texas license #3356839. Contact us at info@bigspringpublicadjuster.com or +1 (832) 503-5866 with questions about this policy. This policy applies to website inquiries; a separate engagement may involve additional notices and recordkeeping requirements.
Information you choose to submit
The claim-review form asks for your full name, phone number, email address, claim type, a brief message, and consent to contact you about the inquiry. We use what you provide to understand your request and respond. Information you send by direct email or share over the phone may also be used for these purposes. Do not submit policy numbers, Social Security numbers, payment details, bank information, government identifiers, medical information, passwords, or other sensitive personal data through this form.
Technical information and server logs
The hosting provider may process IP addresses, request times, pages requested, browser information, error information, and similar technical data in ordinary server logs. This information supports website operation, security, troubleshooting, and abuse prevention. We do not intentionally put your form message into application logs. Hosting and email providers may maintain their own operational records under their service terms.
Session cookies and local assets
The form uses a necessary session cookie to connect a browser to a temporary server session. It supports a security token and basic submission throttling. The cookie is set as HttpOnly and SameSite=Lax; on HTTPS it is marked Secure. The session stores security tokens and submission timestamps, not the text of your inquiry. The cookie normally lasts for the browser session, subject to browser settings. Disabling cookies can prevent the form from working; you may contact us by phone instead. Fonts, scripts, and images are served locally. This package does not include advertising trackers or analytics scripts.
How inquiries are used
We use inquiry details to respond, discuss the property loss at a general level, assess whether our services may be relevant, and arrange further communication. We may also use necessary information to protect against misuse and maintain business records. Consent on the form concerns your inquiry; it is not a request for unrelated marketing. Submitting the form does not create a public adjuster-client relationship.
Service providers and sharing
The website uses hosting and email services to operate and deliver inquiries. Those providers may process data as necessary to provide their services. We may share relevant information with people working on an inquiry or a subsequent engagement when needed for that work. We do not sell website inquiry information or use this form to share it for targeted advertising. If services are later retained, information sharing required for claim representation will depend on the agreement and circumstances.
Legal disclosures
Information may be disclosed when reasonably necessary to comply with applicable law, a valid legal process, regulatory obligations, or to establish, exercise, or defend legal rights. We may also use or disclose relevant information to investigate fraud, abuse, or threats to security. A business reorganization may require transfer of records subject to applicable obligations.
Retention and deletion
The form processor does not create an inquiry database or save messages in application files. Successful inquiries are sent to the business mailbox, where they and subsequent correspondence may be retained. We retain information for as long as reasonably needed to respond, administer services, satisfy recordkeeping obligations, resolve disputes, and protect legal rights. Hosting logs, email backups, and temporary security sessions can follow provider retention schedules. We do not promise immediate deletion from backups or records we must retain.
Security and its limitations
We use measures such as HTTPS when enabled by the host, server-side validation, anti-forgery tokens, and limited form input to support security. No website, email channel, or storage system can be guaranteed completely secure. Avoid sending private claim documents through this general inquiry form. If further records are needed, ask us how to share them appropriately. Notify us promptly if you believe information was sent in error.
Your privacy requests
You may contact info@bigspringpublicadjuster.com to ask about personal information you provided, request a correction or deletion, or ask us to stop nonessential follow-up. We may need to verify your identity using proportionate information before responding. Applicable rights and exceptions depend on the circumstances and governing law; we will assess requests accordingly. Do not include sensitive identifiers in the initial request. Some information may need to be retained for legal or business obligations.
Third-party links and children
Links to external resources, including the Texas Department of Insurance, lead to websites with their own privacy practices. We do not control those sites. This website is intended for adults seeking property claim information and services. We do not knowingly solicit personal information from children under 13. If you believe a child submitted personal information, contact us so that we can address it.
Policy updates
We may revise this policy when website practices or legal requirements change. The effective date below identifies the current version. Review it before submitting information. Material changes will be reflected on this page. For questions, call +1 (832) 503-5866 or email info@bigspringpublicadjuster.com.